FREQUENTLY ASKED QUESTIONS

Find answers to your questions below

Experiences

 

What are your Suppers like and why is it a secret?
Through our Supper Series, we create thoughtful, once in a lifetime dining experiences where only a general location is provided when ticket are released. Only 24 hours prior to the Supper, the address is disclosed, while the menu and other details remain a secret.

Supper locations are distinct and meticulously styled to transform naturally beautiful surroundings into breathtaking dinner settings. For a few hours, guests enjoy a slow-paced dinner featuring a menu inspired by the location and the season, while sipping impeccably paired beverages. As the evening unfolds, guests cherish memorable flavors and conversation with newfound friends.

How many guests do you host at each Supper?
We welcome between 50-60 guests at our table.

How much is a ticket to a Supper?
Tickets start at $285 per person.

What does a ticket include?
Supper experiences include a local, seasonally and sustainable 6 course menu designed by our Featured Chef. Complimentary paired alcoholic and non-alcoholic beverages are generously provided by our Supper partners. 

Please note that your ticket proceeds are used to pay for the costs of the event. Alcohol is a donation and not paid for with ticket proceeds.

Do you share the menu before the Supper?
While the six course menu remains a secret until you arrive at the Supper, you may select from our standard (may include meat), vegetarian or pescatarian menu options, at the time of purchase. All menus at our Suppers feature mouthwatering dishes and enticing beverages. Each Supper is a feast that celebrates the land and represents the local culture through sustainably sourced and seasonal ingredients.

Do you accommodate dietary restrictions/food allergies?
Although we can usually accommodate dietary restrictions, it is important to consider that due to the nature of our Suppers, dishes are prepared in a rustic/non-traditional kitchen. While we do our best to mitigate (separating cooking, individually plating, etc.) the risk of cross contamination, it is higher than a traditional dining setting. If you have any questions regarding special diets, please contact us at hello@secretsupper.co

How far from the city do Suppers usually take place, will I need to book accommodations for the night?
All Suppers will take place within a 2 hour drive of the advertised city. The nearest town to our Supper location and arrival time will be shared with all ticketed guests four weeks prior to the Supper. Given that we serve alcohol at our Suppers, we highly encourage guests to book accommodations nearby and turn it into a weekend adventure!

Who is eligible to attend a Supper, is it an invite-only event?
Our Suppers are open to anyone over 21 years old. They are not invite-only. We offer early access to purchase tickets to our email subscribers, after this 24 hour presale, we open access to everyone.

Can I bring my pet to the Supper?
Although we love furry friends, with the exception of service animals, pets are not allowed at our Suppers.

What is your cancellation policy?
All tickets are non-refundable. However, tickets can be transferred to family or friends, please notify us promptly.

NOTE: Although unlikely, all events are subject to reschedule due to weather, government issued health guidelines or other unforeseen issues. If we do need to reschedule an event and the new date does not work for you and/or your guest(s), you are welcome to request a refund within 30 days of receiving a rescheduling notice. Our team will work to give notice of any rescheduled events at least 60 days prior to the event day, unless sudden and unforeseen changes prompt emergency late-notice cancellations.

How do I get tickets?

We host ticket releases a few times throughout the year. Each ticket release starts with a 24 hour early access exclusively for our email subscribers. Any remaining tickets are open to all, after that. Tickets usually sell out within the first few minutes that early access starts. If you want first dibs, we highly recommend you sign up to our mailing list here.

Products

 

How do I know my order has been placed?
You will receive an order confirmation from us via email, after you place an order.

Can I change or cancel my order?
Once you've placed an order you won't be able to change or cancel it. If you have any questions about your order, please contact us at hello@secretsupper.co

This is a frequently asked question?
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Do you ship worldwide?
At this moment, you will only find Continental U.S. shipping through our website. If you would like to ship outside of the Continental U.S., please contact us at hello@secretsupper.co and we will share a shipping estimate. Please note that our products may be subject to duties and import taxes, which are not included in the price.

Shipping costs and estimated delivery time:
Shipping costs are dependent on the items in your order. We offer free shipping for orders of over $100.

All orders will have ground shipping with an estimated delivery time of 4-8 business days from when your order has shipped. Please note that many mail carriers are experiencing delays due to COVID-19.

If you have any questions, please contact us at hello@secretsupper.co

Can I track my order?
Absolutely! Once your order has shipped, you will receive a shipping confirmation with a tracking number.

What can I do if I receive a damaged or wrong product?
If you receive the wrong product or your product is damaged, please contact us at hello@secretsupper.co. Include your order number and any images from damaged products and we’ll make it right!

Do you accept returns?
Due to the limited availability of the pieces in our collection, we are unable to accept returns at this time. Please note all sales are final. If you are unhappy with your purchase, please contact us at hello@secretsupper.co

UNANSWERED QUESTIONS?

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